COVID-19 UPDATE:

We are reopen. Covid rules apply. Please follow all current guidelines and register online so that you are accepting our Covid Screening Process.

Any outstanding Credits must be sorted out and arranged prior to September 1, 2021 or will become null and void.”

CELL PHONES:

Please ensure your cell phone is on silent and away during classes – this is to avoid disruption and distraction during practice. If you need to attend to something urgent, please step outside the practice area as a courtesy to the clients and staff.

JEWELRY:

Due to the nature of the equipment in the studios, please do not wear any jewelry – this includes rings, bracelets, loose earrings and necklaces. This is to prevent damage to our poles and aerial fabrics, and to ensure you are safe while you practice.

LATE ARRIVALS:

Students who are not in class, dressed and ready within 5 MINUTES of the class start time will not be admitted, and will be charged as if you attended the class.  This is a safety issue. Warm up is essential in preventing injury, and late arrivals are a disruption to the flow of the class. Please arrive at the studio at least 5-10 minutes before your class begins.

If you are more than 5 minutes late, your spot may be given to another student and you will not be permitted to join the class. You can email us at info@brassbelles.ca with any questions.

CANCELLATIONS/ABSENCES:

Any client cancellation that happens within 10 hours prior to class start time will be considered a late cancel. By registering for a class, you understand that a space is being held for you. If for any reason you are unable to attend that class, you must cancel online – we do not process phone, email or voicemail cancellations.

Late Cancellations: will be charged as if you attended during modified re-opening

Absences (without notification) will be charged as if you attended during the modified re-opening

**Please be sure to check in with the front desk or your instructor to be sure you are signed in.**

WAIT LIST POLICY:

When a class is full, you have the option to register for the wait list. If a registered client cancels out of the class, you will receive an email notification that you have been added; you are now considered registered. Please note our system will not notify by text at this time – email notifications must be turned on to be notified.  IF YOU CHOSE TO RESTRICT THE SYSTEM FROM NOTIFYING YOU AND YOU GET INTO THE CLASS YOU WILL BE CHARGED AS IF YOU ATTENDED.

Once you have been added from the wait list, you will be held to the same cancellation policy as any other class you sign up for.

If you are on the wait list and are unsure if you will be able to attend the class, please cancel your registration so you will not be charged a late/no-show fee.

WHAT TO WEAR:

Dress comfortably for class, in athletic wear, yoga, or pole specific attire. Be sure to check the class descriptions for specific clothing required for that class. We also sell attire at the studio if you don’t have what is required.

Please ensure you remove any jewelry – especially rings, loose earrings, or necklaces.

Pole Classes (Essentials Level 1) – tank top, yoga pants or leggings – shorts are also acceptable.  Classes are 60 minutes

Pole Class (Beginner/Intermediate/Advanced – Level 2/3/4/5/6) – tank top, athletic sports bra, athletic shorts (not loose fitting or long), leg warmers or knee pads (for floor work).

Aerial Classes (Lyra Hoop) – Long sleeves and leggings are encouraged.

Aerial Classes (PoleSilks & Aerial Silks) – Sleeved shirt (no tank tops) leggings or athletic shorts.

Classes are run barefoot unless otherwise specified.

PHOTOGRAPHY & FILMING:

Please respect the privacy of your fellow students and keep your phone stored away safely during class. You can use the following times to film your fierce self at the studio.

  • Practice /Open Studio
  • Private parties
  • Private sessions
  • Only instructor invitation/approval during class

 

OTHER POLICIES

PPE – Masks are required to enter and exit and for movement around the studio.   Hand sanitizer is provided at the entrance of the facility.  Non-touch termometres will be used to monitor participant’s temperature and a COVID checklist will be completed.  There will be some classes that masks are required.  Please check descriptions to determine, or call the studio.  If you refuse to comply with government directives and studio rules, you will be asked to leave and your class forfeit and you will be charged as if you attended.  NO REFUNDS.

NON-REFUND POLICY

All purchases are final, non-refundable and non-transferable.

Impairment: All participants will be sober and not under the influence.  Anyone suspected of being under the influence will be asked to leave and charged as if they attended.  Your safety is our utmost priority.

MEMBERSHIPS

Memberships: All members are expected to pre-register for the classes they wish to attend to secure their spot. If you are unable to attend a specific class event, members are required to cancel through MindBody as per our cancellation policy.

Packages & Class Passes: Packages and class passes are activated immediately and eligible for the class amounts included. Packages and class passes cannot be put on hold or extended. Please note the expiration dates when purchasing.