CELL PHONES:

Please ensure your cell phone is on silent and away during classes – this is to avoid disruption and distraction during practice. If you need to attend to something urgent, please step outside the practice area as a courtesy to the clients and staff.

JEWELRY:

Due to the nature of the equipment in the studios, please do not wear any jewelry – this includes rings, bracelets, loose earrings and necklaces. This is to prevent damage to our poles and aerial fabrics, and to ensure you are safe while you practice.

LATE ARRIVALS:

Students who are not in class, dressed and ready within 5 MINUTES of the class start time will not be admitted, and will be charged as if you attended the class.  This is a safety issue. Warm up is essential in preventing injury, and late arrivals are a disruption to the flow of the class. Please arrive at the studio at least 5-10 minutes before your class begins.

If you are more than 5 minutes late, your spot may be given to another student and you will not be permitted to join the class. You can email us at info@brassbelles.ca with any questions.

CANCELLATIONS/ABSENCES:

Any client cancellation that happens within 10 hours prior to class start time will be considered a late cancellation. By registering for a class, you understand that a space is being held for you. If for any reason you are unable to attend that class, you must cancel online – we do not process phone, email or voicemail cancellations.

Absences AND late cancels will be as if attended and the class credit will be applied and no longer available for use for all regular package holders & Members *OR as of Nov. 1 2023 we will allow you to preserve this class and instead offer to charge a BUY BACK $8.85 late fee (+hst =$10.00) giving the class credit back.  This is your choice - Just email us back that you want to keep your credit and give approval to charge the fee to your method of payment on file.

**Please be sure to check in with the front desk or your instructor to be sure you are signed in.**

WAIT LIST POLICY:

When a class is full, you have the option to register for the wait list. If a registered client cancels out of the class, you will receive an email notification that you have been added; you are now considered registered. Please note our system will not notify by text at this time – email notifications must be turned on to be notified.  IF YOU CHOSE TO RESTRICT THE SYSTEM FROM NOTIFYING YOU AND YOU GET INTO THE CLASS YOU WILL BE CHARGED AS IF YOU ATTENDED.

Once you have been added from the waitlist, you will be held to the same cancellation policy as any other class you sign up for.

If you are on the waitlist and are unsure if you will be able to attend the class, please cancel your registration so you will not be charged a late/no-show fee.

WHAT TO WEAR:

Dress comfortably for class, in athletic wear, yoga, or pole specific attire. Be sure to check the class descriptions for specific clothing required for that class. We also sell attire at the studio if you don’t have what is required.

Please ensure you remove any jewelry – especially rings, loose earrings, or necklaces.

Pole Classes (Essentials Level 1) – tank top, yoga pants or leggings – shorts are also acceptable.  Classes are 60 minutes

Pole Class (Beginner/Intermediate/Advanced – Level 2/3/4/5/6) – tank top, athletic sports bra, athletic shorts (not loose fitting or long), leg warmers or knee pads (for floor work).

Aerial Classes (PoleSilks) – Sleeved shirt or tank top, leggings AND shorts (depending on the moves being taught - skin on the shins may be required).

Aerial Classes (Lyra Hoop & Aerial Silks) –Sleeved shirts (not tank tops), leggings and no crop tops (or at least have midriff covered with back warmer).

Classes are run barefoot unless otherwise specified.

PHOTOGRAPHY & FILMING:

Please respect the privacy of your fellow students and keep your phone stored away safely during class. You can use the following times to film your fierce self at the studio.

  • Practice /Open Studio
  • Private parties
  • Private sessions
  • Only instructor invitation/approval during class

OTHER POLICIES

NON-REFUND POLICY

All purchases are final, non-refundable and non-transferable.

Impairment: All participants and guests will be sober and not under the influence.  Anyone suspected of being under the influence will be asked to leave and charged as if they attended.  Your safety is our utmost priority.

MEMBERSHIPS

Memberships: All members are expected to pre-register for the classes they wish to attend to secure their spot. If you are unable to attend a specific class event, members are required to cancel through MindBody as per our cancellation policy.

Packages & Class Passes: Packages and class passes are activated immediately and eligible for the class amounts included. Packages and class passes cannot be put on hold or extended. Please note the expiration dates when purchasing.

FEES: Membership pausing fees: $10 first request /  $35 additional

NSF Fees $35

Absences AND late cancels will be as if attended and the class credit will be applied and no longer available for use for all regular package holders & Members *OR as of Nov. 1 2023 we will allow you to preserve this class and instead offer to charge a BUY BACK $8.85 late fee (+hst =$10.00) giving the class credit back.  This is your choice - Just email us back that you want to keep your credit and give approval to charge the fee to your method of payment on file.

Contract Terminations: 30 day notice in writing is required to terminate a membership.  An early cancellation fee will be charged based on 25% of the remainder of your membership.

PARTIES

A $100 non-refundable deposit is required at the time of booking, which will be deducted from the total cost of your party.

Should a party have to cancel outside of our 10 hour late cancel window, in the event of illness or other legitimate circumstances, we will allow one re-booking with the original deposit applied.

If a party is cancelled within the 10 hour window, the deposit will be applied as if the party ran, and will be lost.